At Royal Carpet, we offer our customers 14 days from the date of shipment receipt to return or exchange their order. 

If you have any problems with your order, Reach out to us via:

1. Phone: 0 10 00617111
2. Email: [email protected]
3. Social Media: Facebook and Instagram

To request a return or exchange:

1. Returns or exchanges must be requested within 14 days of receiving your order.
2. Items must be returned in their original condition, including all packaging with all tags intact and branding.
3. The returned item must be the same item that was originally shipped to you.
4. Customized items may not be eligible for return unless there is a defect or error in the product.
5. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our end.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor the status of your delivery on our website or through the shipping carrier's website.

Shipment Issue

If you receive an incorrect, damaged, or defective item, please follow these steps:

1. Check your order details immediately upon receiving your shipment.
2. Contact our customer service team right away for prompt resolution. We'll guide you through the return or exchange process.

Return Process:

1. Reach out to our customer service team at +201000617111 or [email protected] to receive a Return Merchandise Authorization (RMA) number.
2. Ship the item back using a trackable shipping method to ensure its safe return.

Need Help?

For any queries or concerns, please don’t hesitate to contact us through:

1. Phone or WhatsApp: 01000617111
2. Email:[email protected]
3. Social Media Channels:Facebook and Instagram

We’re here to assist you and ensure a smooth return process.