Brand Story
Fueled by a passion for the craftsmanship and artistry that has been the defining signature of carpet making across the ages, Royal Carpet was established 15 years ago. Founder Mahmoud Emam nurtured a vision of bringing high-quality, affordable carpets to a broad-ranging market, and has grown a small merchant business into a leading corporate entity in the carpet retail industry, with five spacious showrooms across Egypt.
Embracing digital transformation through the launch of an e-commerce platform designed to reach a global audience. Royal Carpet has established partnerships with various businesses, including interior designers, architects, and real estate developers, to provide B2B solutions. This cooperation has enabled Royal Carpet to offer customized carpet solutions for commercial projects and large-scale developments, bringing a stylish, unique, and distinctive brand identity that enhances each project’s image.
Setting a new benchmark for carpets, for home or commercial use, many products in the exciting range are manufactured by Royal Carpet. Keeping abreast of consumer demand for both traditional and contemporary designs, the variety of choice also includes high quality items from carefully selected manufacturers. Shoppers can browse and consult with experienced staff in our comfortable showrooms, making the selection of a carpet to treasure for years to come an experience to cherish.
Company Mission
Firmly believing that excellence can be affordable, Royal Carpet is committed to delivering exceptional customer satisfaction with variety of high-quality carpets that marry superb traditional craftsmanship, beauty, and stunning contemporary designs. Upholding a mission of enhancing spaces with a range of appealing products to please all tastes, Royal Carpet places quality first, in carpets, and customer care.
A Passion for Beauty
Inspired by the colours and textures of nature, the rich tones of traditional designs from cultures near and far, and the exciting, dynamic palette of modern design trends, Royal Carpet celebrates beauty in all its forms. From the painstakingly meticulous selection of the materials that go into each carpet, through to the hours of creative inspiration contributed by talented designers, everything springs from a passion to encapsulate the essence of ethereal beauty. A beauty woven into each centimeter, sustainably, with a promise to remain a treasured part of the home or workplace for years to come.
Aligning with emerging design trends, intensive ongoing market research is conducted to ensure Royal Carpet reflects today’s mood in its broad range. Development of new products and collections is also guided by customer feedback, so as tastes evolve, shoppers will find their dream carpet already in the showroom. Beyond trends, what sets Royal Carpet apart is its commitment to aesthetic excellence, where each piece will gracefully withstand the test of time.
Placing Our Customers First
At the core of everything we do, ensuring customer satisfaction ranks top. Royal Carpet was envisioned with a customer-centric philosophy, and from its inception we have kept this clearly in our sights. From our meticulously curated range of high-quality products, through to our friendly, professional showroom service team, we are detail-focused, and constantly seek ways in which we can upgrade the seamless shopping experience.
We are proactive in seeking customer feedback, through reviews, survey and direct communication, and importantly, we take positive action by making continuous improvements in both products and services based on our findings. Our exceptional after-sales service shows our commitment to customer satisfaction, and reflects in increased loyalty to our product line.
Going Digital
We are where our customers are. Our e-commerce platform meets all the requirements of today’s busy consumer. It provides a seamless and intuitive online shopping experience with detailed product descriptions and high-resolution images, with users also being able to request bespoke designs customized to their specific preferences Are you confused by so many choices? That’s where an expert consultation can save the day by helping you find the right carpet for your space.
Shipping
Our goal to be available to an expanded market has seen us adding new showrooms in strategic locations. Shopping for a carpet should be hassle-free, and that means easy accessibility, convenient locations, and added perks like having delivery right to your doorstep. Whether you're shopping from Egypt, where we offer delivery in just 48 hours, or internationally, with shipping to anywhere in the world within two weeks, we aim to make a smooth process.
Contact Information
Don’t hesitate to reach out to us with questions, feedback, or inquiries. We value your interest, and look forward to building a fruitful relationship. Please make use of our easy-to-access communication channels to receive prompt assistance.
Customer Service Email:[email protected]
Phone Support: Phone and WhatsApp – 01000617111
Social Media: For messages and comments.
- Facebook:Royalcarpetegypt
- Instagram: royal.carpet.egy
In-Store Visits: We welcome you to any of our five showrooms across Egypt for in-person assistance.
- Nasr City, Cairo
- Al Zaytoun Street, Cairo
- Giza
- Tanta
- Benha
