Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
General
If quality and elegance are important to you. Royal Carpet offers a wide selection of quality carpets designed to enhance your space. We focus on providing durable and comfortable options backed by reliable customer service. Our attention to detail ensures you get a product that meets your needs.
Experience the Royal Carpet difference at our branches in Cairo, Giza, Benha, and Tanta.
For your convenience, you can also explore our collection online through our website and social media channels.
Payment Methods
We offer a variety of convenient payment options:
- Online: Cash on delivery, Visa, and Instapay
- In-store: Cash, Visa, Instapay, Vodafone Cash, and Etisalat Cash
Yes, we're pleased to offer installment services through our partners:
Bank Misr, QNB, NBE, ValU, Forsa, and Aman.
International Shipping
Absolutely! We're delighted to bring the elegance of Royal Carpet to homes worldwide through our global shipping service.
Shipping costs are tailored based on the destination and the total invoice amount. We strive to provide competitive rates for all our valued customers.
We occasionally offer free shipping promotions. Please check our current terms and conditions for details on any ongoing free shipping offers.
Order Delivery
For our esteemed customers within Egypt, we typically deliver within 3 business days.
We're committed to keeping you informed every step of the way. You can easily track your order by messaging us on WhatsApp or through our official Social Media channels chat.
Your satisfaction is our priority. Before shipping, we'll reach out to confirm your order and verify the address. If you need to make any changes, simply send us a request through whatsApp or our official social media channels, and we'll be more than happy to assist you.
Local Shipping
We deliver our products across all cities in Egypt.
Shipping charges are determined by the total order amount and your delivery location.
Services
Absolutely! We specialize in creating bespoke Kilim carpets tailored to your unique specifications, bringing your vision to life.
Our diverse collection includes:
- Exquisite Kilim carpets
- A variety of carpets in multiple shapes and 11 different sizes to suit any space
- Stylish bathroom sets
- Elegant door mats
- Captivating wall-hanging woven art We pride ourselves on offering the latest trends in the carpet industry.
We're here to guide you through this process. Simply provide us with measurements and photographs of your space, and our experienced decor consultants will offer expert guidance on sizes, colors, and designs.
For precise measurements and personalized recommendations, we can arrange for a skilled technician to visit your space.
We offer 24/7 customer service and support, shipping to all cities across Egypt and providing high-quality, accurate product photos that clearly display the carpets' colors and materials. Also, we offer sending different carpets to the customer to assist in making a choice.
Royal Carpet delivers your carpet anywhere in Egypt on time. Just place your order with the delivery details, and we will be updating you with the status.
Royal Carpet Care & Maintenance
Maintain the carpet by Dry clean and use carpet’s specific detergent.
You can prevent your carpet damage by avoiding using regular water and soap washing techniques, as this can cause the carpet fibers to clump or shed, diminishing its appearance and softness.
Our recommendation for regular cleanliness is to use baking soda and vacuum cleaning for normal cleanups. For deeper cleans, schedule periodic dry cleaning.
Returns and Exchange
Our return or exchange policy allows for returns or exchanges within 14 days of receiving the shipment.
- The product must be in its original condition, including packaging and trademark.
- The product must match what was shipped to you.
Please verify your order details and contact our customer service team to be processed immediately.
Offers
You can get our latest offers and products by visiting our official pages on social media platforms like Facebook and Instagram.
Customer Services
Our customer service team is ready to assist you and answer any questions through:
- Calling us at 201000617111
- Emailing us at [email protected]
- Reaching out to us through our official pages on Facebook and Instagram.
If you have any issues with your order, please contact our customer service representative through our phone number, 201000617111, or via email at [email protected], or through our official pages on Facebook and Instagram.
